Fit & Flow Malaysia

Client’s requirement

Fit & Flow is a Pilates and yoga studio in Malaysia. They wanted a calm, premium website where members can explore classes, choose a package and book or manage their own classes online.

My challenges

• Booking must be quick. Studio members expect to book a spot in seconds; any confusing step makes them give up.
• Complicated pass rules. Monthly 4-pass subscriptions and 20-pass packages with 9-month expiry had to be handled without cluttering accounts.
• Last-minute mobile use. Members often check the schedule or book on their phone just minutes before class.

Solutions

• Visual booking calendar. I added a touch-friendly calendar showing live class availability, coaches and remaining spots at a glance.
• Simple pricing columns. I laid out monthly subscriptions and flexible passes in clear, separate columns that are easy to compare.
• Mobile member dashboard. I built an account area where members check pass balances, see upcoming classes and cancel instantly from their phone.

Result Members now book and manage classes by themselves, which cuts down phone bookings and makes renewing packages easier.